1+ months

Technical Support Analyst Remote

Kelly Services
Dallas, TX 75219 Work Remotely
**Technical Support Analyst Remote**

**6 months contract to hire Various shifts**

**Time Zone - Central Standard Time**

**Pay Rate: $17 /hr.**

+ Technical Support technician is the primary point of contact between clinical and business customers.

+ This role is responsible for accurately gathering details of reported IT incidents or requests, and working to either restore service, or triage to the appropriate resource.

+ The position requires excellent customer service skills as well as technical troubleshooting abilities.

+ The position reports to the Service Desk supervisor and must establish and maintain effective working relationships with staff at all levels Emphasize courtesy, clarity, and accuracy in all communications with customers and others in Triage incidents and service requests in a professional manner via approved tools (ITSM, Service Catalog, etc.).

+ Troubleshoot the caller/requestor's issue and resolve upon first contact when appropriate.

+ Serve as the first point of contact for customers seeking remote technical assistance over the phone or email.

+ Determine the best solution based on the issue and details provided by customers.

+ Walk the customer through the problem-solving process.

+ Direct unresolved issues to the next level of support personnel.

+ Provide accurate information on IT products or services.\

+ Record events and problems and their resolution in logs.

+ Follow-up and update customer status and information.

+ Pass on any feedback or suggestions by customers to the appropriate internal team.

+ Microsoft and Cloud Products.

+ Proven experience as a help desk technician or other customer support role.

+ Tech-savvy with working knowledge of office automation products, databases, and remote control.

+ Good understanding of computer systems, mobile devices, and other tech products.

+ Ability to diagnose and resolve basic technical issues.

+ Excellent communication and customer service skills.

If you are interested in this role, then please feel free to reach out directly to:


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-16 Expires: 2022-08-25

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Technical Support Analyst Remote

Kelly Services
Dallas, TX 75219

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