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1+ months

TECHNICAL SUPPORT ANALYST

Kelly Services
Skaneateles, NY 13152
***** DIRECT-HIRE ***** **NO C2C** ***** REMOTE/on-site blend *****


**Our Client is expanding and currently seeks a**


**TECHNICAL SUPPORT ANALYST**


**(PHONE SUPPORT INITIALLY)**


**_For DIRECT-HIRE!!!_**


**LOCATION:** Skaneateles Falls, New York


**_DAY SHIFT_**


**Leverage your CUSTOMER SUPPORT and TECHNICAL skills**


**to help take your career with our Client to**


**the "Next Level" for 2021 and beyond!**


**_Will train on site for a 2-4 weeks then work remote until COVID restrictions are lifted at which time you will work on site_**


Our Client is seeking a **DIRECT-HIRE** Technical Support Analyst to become part of their post-sales technical support team.


You will be responsible for providing support and technical assistance to customers, international distributors, field service and sales personnel. Services provided include instruction on the proper use of the Front Line Care product line, remote troubleshooting and diagnostic services, repair scheduling, complaint handling, parts ordering, and providing company information.


**Responsibilities:**


Take ownership of customer and partner issues through resolution and provide technical support to our customers and partners via phone, email and other support channels as required.


Research, diagnose, troubleshoot and identify resolutions to resolve customer and partner issues related to application use and configuration.


Assist field service technicians with troubleshooting activities remotely, both Hardware and Software.


Provide prompt and accurate feedback of issue status to customers and partners.


Effectively and professionally communicate complex technical issues to a broad range of customers, partners and departments within the organization.


Accurately and professionally document all communication with customers and partners in incident management system.


Proactively collaborate in a team environment with peers to assist in resolving customer and partner issues.


Elevate customer issues to senior staff as needed, providing detail description of problems along with steps taken to analyze the problem.


Ability to be in an on call rotation and work extended hours on occasion to resolve issues experienced by customers.


**Experience:**


Successful candidates will have familiarity and 2-4 years of experience with the following technologies, and have the opportunity to learn and work with others.


3+ years of experience in customer service is preferred.


Operating Systems: Windows, Windows Server.


Networking: TCP/IP protocol, WAN, LAN, GSM/GPRS.


Familiarity with basic scripting languages such as BASH, Korn, VB, Java, and Perl.


Familiarity with DICOM and/ or HL7 Standards.


Excellent oral and written communication skills will be required as this position will involve direct communications with customers.


This position will require the ability to work under minimal supervision, within a group environment, to address a dynamic range of customer related issues.


The ability to multi-task and manage changing priorities throughout the day will be required.


Good listening skills and the capability to remain calm and helpful when working with customers is essential.


Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects.


Must demonstrate the ability to increase knowledge.


Must be a team-player, possess outstanding customer service skills and be self-motivated.


Possess the ability to manage time and prioritize critical priorities.


**Educational Qualifications:**


A 4 year degree **_OR_** **equivalent work/school experience.**


**Shift:** _8 hr. shifts within 8am 8pm EST window and ability to work an on-call rotation._


**Important information:**


+ **There is no per diem with this position**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

+ **MUST be able to work without sponsorship or VISA transfer for this position.**


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-20 Expires: 2021-11-20

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TECHNICAL SUPPORT ANALYST

Kelly Services
Skaneateles, NY 13152

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