20 days old

Technical Support Coordinator

Kelly Services
Mason, OH 45040
**Technical Support Coordinator, Mason, OH**Starting Remote but CANDIDATES NEED TO BE LOCAL, WITHIN AN HOUR DRIVING DISTANCE FROM MASON LOCATION (to pick up equipment from Mason, OH on 05/19** **,/** **2022 or 5/20/2022)*****

Kelly Services is seeking a Technical Support Coordinator for remote phone support and troubleshooting. Will answer technical support calls, via the Technology Team technical support line assisting all users with technical hardware, software and connectivity issues. Looking for candidates with strong empathy skills/retail background preferred for one of our top clients in Mason, OH

**Start Date:** May 23, 2022

**Type:** Contract to hire- W2 (Convert after 3 Months)

**Pay Rate:** $18.00/hr. (W2)

**Remote Normal Hours of Operation:** Business is open 8AM to Midnight Monday through Friday. Saturday open 9AM 10PM. Sunday open 10AM 10PM.


+ Rotating weekend (Saturday and Sunday) 40 hour work week, meaning if you work a weekend you get time off during the week. Weeks are structured Sunday Saturday.

+ During your tenure, you may be assigned a shift within any of these hours of operation. But most commonly your start time would be between 10AM and 11AM (this is not guaranteed).

+ You will also work 1 weekend day (either Saturday or Sunday) each week with a day off during the week and you will be off one day Monday through Friday

**Training:** (approx. 1-2 weeks of training) 8:30 AM 5:00 PM


+ Basic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)

+ Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)

+ Basic Hardware and software application trouble shooting skills

+ Experience working with Excel in order to assist Systems Analyst in equipment inventory management

**Remote Qualifications:**

+ Required to be able to physically pick up a tote of equipment (CPU, monitor, power cords, headset, mouse) when deploying & receiving equipment from agents cars

+ Must be willing /able to come pick up equipment from the CSC and capable of setting it up at home.

+ Equipment includes CPU monitor, mouse, keyboard, headset, power cord, monitor adaptor cord, 6 ft ethernet cord.

+ The workspace should be free of outside distractions

+ Cables should be routed away from any walkway to avoid slip and fall hazard

+ Minimum internet speeds are 10 Megs download and 1 Meg upload

+ Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router.

+ Connection cannot be wireless; the workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided)

+ Must have a smart phone: Our remote connectivity security requires multi-factor authentication. The authentication requires the use of a smart phone app.

+ Only Luxottica provided hardware should be connected to the computer

+ Must be able to pick up equipment from Mason, OH

+ Able to work remotely with limited distractions and has an understanding of accountability and integrity.

**Apply Today!**

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-05-06 Expires: 2022-06-06

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Technical Support Coordinator

Kelly Services
Mason, OH 45040

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