18 days old

Technical Support/ Customer Service Reps needed - Mason OH

Kelly Services
Mason, OH 45040
Kelly Services is seeking **Technical Support Specialists** for a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear located in **Mason OH** .

**Job Title:** **Technical Support Specialist**

**Location: Mason OH** **45040 (Local candidates only)**

**Type: Contract (W2)**

**Length: 6 months**

**Pay Rate: $15/HR**

**Training will be provided!!**

**Work Hours:** M - F 8:00AM - 12:00PM | Sat 9:00AM - 10:00PM |Sun 10:00AM - 10:00PM (Flexibility to work varied schedules, including evenings and weekends). Once training is complete, the Agent should expect to work any schedule within the hours of operation listed. Weekends are rotated..

Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner.

**Duties and Responsibilities:**

+ Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications.

+ Responsible for diagnosing/resolving problems through both questioning techniques and through the use of - remote diagnostics.

+ Assists by giving correct resolutions in a clear, concise and courteous manner. Interprets error messages from system software or application programs; initiates required actions.

+ Interprets error messages from system software or application programs; initiates required actions.

+ Places necessary service calls and follows through to completion with both service contractor and Support Center Customer.

+ Escalation of unresolved calls to third level and external vendor partners and follows through to completion.

+ Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.

+ Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation.

+ Administrative Responsibilities: Development of procedures for Support Center. -Record all communication relating to associates? questions/problems into call tracking. Proofing and testing of procedures prior to implementation. -Programming of diskettes for tax changes, bank account updates and defective diskettes -Assist in training users in the operation of the supported systems -

**Required Education and Skills:**

+ High School required; College experience preferred

+ Point of Sale environment/retail experience preferred.

+ Direct involvement with customer service experience.

+ Computer systems experience.

+ Strong communication skills, both oral and written

+ Good problem-solving skills

+ Good organization skills with a strong attention to detail

+ Pleasant phone manners

+ Computer hardware and software knowledge

+ Strong Customer Service orientation.

*** If this position may be of interest to you, please email me back at (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! ***

Shazneen Irani

Professional Technical Recruiter

Kelly Services, Inc.

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-12-30 Expires: 2020-01-30

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Technical Support/ Customer Service Reps needed - Mason OH

Kelly Services
Mason, OH 45040

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