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2 days old

Technical Support Engineer - Tier III

Kelly Services
Plano, TX 75026
Technical Support Engineer - Tier 3 - Plano, TX


Full Time role with competitive salary and great benefits


This position required SaaS experience as well as some knowledge base in Linux, Windows, Networking and Database.


Job Details:


+ Provide tier 3 support to a global client base for any issue with the company SAAS platform related to Cyber Security.

+ Deploy and support integrations across with 3rd party security devices

+ Educate and empower the client, guiding them through the features of the software and advising on best practices.

+ Demonstrate an independent ability to troubleshoot investigate incoming requests within strict company boundaries.

+ Create and manage escalations to product managers and R D teams.

+ Maintain communication with other teams to keep everyone aligned about client feedback and any important technical problems.


REQUIREMENTS


+ At least 2 years of experience providing product support in a SaaS platform.

+ At least 5 years of proven experience with troubleshooting of multiple Operating Systems Windows, Linux, Unix including administration, configuration optimization, domains active directory , Windows security.

+ Hands-on experience in working with databases and creating DB queries. Advanced Docker knowledge.

+ Strong communication skills - network structure LAN, WAN , and communication equipment basic functionality switching, hubs, routers, proxy Virtual Environment technologies VMWare, Hyper-V .

+ Customer-oriented, excellent verbal, and written communication skills in English.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-06-11 Expires: 2021-07-12

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Technical Support Engineer - Tier III

Kelly Services
Plano, TX 75026

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