20 days old

Technical Support - Help Desk

Kelly Services
Reston, VA 20190

The candidate will be responsible for understanding the technical underpinnings and functionality of the online testing software. Based on that understanding, the candidate should be able to provide tier-2 support to the various users of this system, including the Assessment Help Desk and in some cases, the users in the field. The candidate should be able to track and prioritize the different requests that are sent by the users and escalate it to the different team members.

Systems Support Agents will need to have technical knowledge to perform the following tasks:

+ Support PC and peripheral installation and troubleshooting on Macs, Linux, Windows machines, Android, and IOS mobile devices; problem/incident recording, and problem resolution/escalation

+ Support troubleshooting of basic network issues (IP configuration, bandwidth, DNS & command line tools, Ping, etc.)

+ Provide accurate and timely logging of issues and resolutions in the ticketing system

+ Interact with external users to obtain and convey concise problem information in a professional manner by phone, email, and in person

**Required Qualifications**

+ Bachelors Degree in Computer Science, or related field is a must.

+ 0-5 years of experience in software help desk/customer support.

+ Excellent communication skills to understand user issues and communicate issue resolutions.

+ High attention to detail. Excellent time management.

+ Quick aptitude for learning new software.

**Preferred Qualifications**

+ Ability to work independently, learn quickly and accomplish tasks under limited supervision.

+ Highly motivated to achieve client satisfaction with timely, high quality services.

+ Self-starter and motivator with a strong sense of accountability.

+ The intellectual capacity to interpret, analyze and troubleshoot technical problems.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-25 Expires: 2019-11-25

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Technical Support - Help Desk

Kelly Services
Reston, VA 20190

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