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20 days old

Technical Support - Help Desk

Kelly Services
Wallingford, CT 06492
**Application Support Specialist**


Onsite - Wallingford, CT


Application Support Specialist will provide product support on various applications, including client and end user support and technical troubleshooting.


IT Help Desk / Technical Support experience with a focus on customer support is ideal for this role. Product is proprietary, training will be provided, but previous Windows, mobile software or any technical troubleshooting experience with education will assist in the candidates success in the role.


This is a great role for someone that is looking to break into IT career.


**Duties and Responsibilities**


+ Provide training new customers in the use of our software

+ Supporting customers via phone, email and through an online ticket system

+ Follow and maintain all standards for tracking and documenting issues throughout the lifecycle of all support cases.

+ Assisting customers with understanding product functionality.

+ Directing customers to available resources such as Online Help, Knowledge Base Articles, and customer training materials.

+ Diagnosing software issues by reviewing software setups and configuration, system settings, data, etc.

+ Troubleshooting application errors including thoroughly documenting what process they were using when they encountered the error, researching possible causes, and reviewing likely contributors.

+ Escalating suspected software defects to our Technical Support Specialists with well documented notes on troubleshooting performed.

+ Route customer requests to the appropriate internal teams.

+ Create, edit, and update Knowledge Base articles, training materials or other materials used to provide information and support to customers.

+ Provide support for multiple product lines.

+ Assist our customers with routine / scheduled administrative tasks.


Apply today for immediate consideration!


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-06 Expires: 2022-06-06

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Technical Support - Help Desk

Kelly Services
Wallingford, CT 06492

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