JobWatch

19 days old

Technical Support

Kelly Services
Lagrange, GA 30240
**Technical Support Representative (Remote)**


**Summary:**


The TSR provides technical support to customers via inbound and outbound calls.


**Compensation $13.50**


**Full time job**


**40 hrs. per week**


**Duties and Responsibilities:**


Answers incoming telephone calls and responds to customer requests regarding service issues in a timely and accurate manner


+ Advance troubleshooting and resolution of various internet, networking, VOIP, and telephony applications

+ Uses computer systems to identify, research and resolve customer issues

+ Provides customers with an accurate and thorough diagnosis of their problem, with a focus on one call resolution

+ Utilize troubleshooting techniques and/or remote access to resolve customer issues. If unable to resolve, provide quotes for additional services

+ Identifies and escalates priority issues; when necessary, transfers calls to the appropriate department

+ Accurately completes required paperwork and/or documentation associated with each customer interaction

+ Maintain acceptable statistical Call Center standards

+ Troubleshoots all WOW! services; to include Video, Internet, & Telephone

+ Maintains regular attendance to be available to the customer as scheduled in order to meet business objectives

+ Other duties as assigned


**Qualifications:**


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Two years of troubleshooting experience in PCs and network environments is preferred


+ One year customer service experience

+ Some college and/or technical certifications in the IT/Networking field is preferred

+ Excellent oral communications skills including active listening skills and telephone etiquette are required

+ Must be able to calculate figures and amounts

+ Must be able to multi-task and function effectively and consistently in fast-paced environment

+ Flexibility in scheduling which may require evening and weekend hours


**Education:**


+ Must possess a high school diploma


**Computer Skills:**


+ Proficient use of all Microsoft Operating Systems

+ Experience with Macintosh is preferred

+ Operating knowledge of current hardware and software, common to the small business environment

+ Ability to use Word processing, Internet software and e-mail.

+ Must be able to operate office equipment to include telephone, headset, computer, and printer


**Physical Demands/Working Conditions:**


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Must be able to perform computer functions and operate routine office equipment


Must be able to verbally communicate with customers ? Must be able to sit for extended periods of time


Compensation $13.50


Full time job


40 hrs. per week


Apply Today - kelly representative will be calling you!


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-02 Expires: 2021-05-13

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Technical Support

Kelly Services
Lagrange, GA 30240

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