25 days old

Technical Support

Kelly Services
Mason, OH 45040

Kelly Services is seeking a Technical Support Coordinator for one of our top clients in Mason, OH

**Start Date:** 05/05/2020 (Contract-to-hire W2) (convert after 4 months)

**Type:** Contract W2There is no per diem with this position. There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs. NO C2C, at this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.

**Pay Rate:** $17.00/hr. (W2)

**Schedule:** 1st shift which is 10:30 AM 7:00 PM M-F. However, we will be returning to our normal hours of operation before too long which would be the following:

+ Normal Hours of Operation 9:00 AM 7:00 PM (M-F) 9:00 AM 5:30 PM (SAT)

+ Rotating Saturdays (usually every other weekend and when they work Saturday, they get a set day off during the week)

+ Most new hires would end up on the 10:00 AM 6:30 PM shift or the 10:30 AM 7:00 PM shift

**Training:** (approx. 1-2 weeks of training) 8:30 AM 5:00 PM


+ Basic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)

+ Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)

+ Basic Hardware and software application trouble shooting skills

+ Required to work in the Mason Office on M,W,F (occasionally, T,TH if needed) need the ability to get to the office quickly for break fix system builds

+ Required to be able to physically pick up a tote of equipment (CPU, monitor, power cords, headset, mouse) when deploying & receiving equipment from agents cars

+ Required to answer technical support calls, via the Technology Team technical support line assisting all NACC users with technical hardware, software and connectivity issues.

+ Experience working with Excel in order to assist Systems Analyst in equipment inventory management

**Remote Qualifications:**

+ The workspace should be free of outside distractions

+ Cables should be routed away from any walkway to avoid slip and fall hazard

+ Minimum internet speeds are 10 Megs download and 1 Meg upload

+ Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router.

+ Connection cannot be wireless; the workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided)

+ Must have a smart phone: Our remote connectivity security requires multi-factor authentication. The authentication requires the use of a smart phone app.

+ Only Luxottica provided hardware should be connected to the computer

+ Must be willing /able to come pick up equipment from the CSC and capable of setting it up at home. Equipment includes CPU monitor, mouse, keyboard, headset, power cord, monitor adaptor cord, 6 ft ethernet cord.

+ Must be able to pick up equipment from Mason, OH

+ Able to work remotely with limited distractions and has an understanding of accountability and integrity.

**Apply Today!**

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-04-16 Expires: 2021-05-17

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Technical Support

Kelly Services
Mason, OH 45040

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