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Technical Support- Mobile Phone

Kelly Services

Florham Park, NJ
Job Code:
Kelly Services
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Job Details

Job Title Technical Support- Mobile Phone

Jobid US24R6RS_BH1433693

Location: Florham Park, NJ, 07932, USA

Description **Technical Support- Mobile Phone (Florham Park, NJ) - 2 Positions**

" _Use this link to chat with a recruiter now_ : “

**Length: 6 months W2 Contract**

**Pay: Up to $25.00/hour**

**Work Hours: 40 hours Mon-Fri, start 7:30/8:30am, 8 hours a day with 30 min lunch.â??**


Technical phone support needed for activations of 7,000 Android and iOS phones being rolled out to employees in the US.
Mobile phone support person will also assist with mobile phone upgrade orders, tracking and distribution.

**The skills needed for this position are:**

1. Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying effective emails.
2. Strong administrative skills
3. Experience using Microsoft Excel – includes the beginner and some intermediate Excel topics.
4. Critical thinking skills and problem solving ability
5. Time management skills
6. Working as part of a team of people, have experience in a business environment as a Team player
7. Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience.
8. Ability to multi-task and work in a fast paced environment. Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes.
9. Ability to learn phone activation instructions and visualize the screen that the End User should see, and walk a person through the phone activation screens while speaking to them on the phone.

**Duties and Responsibilities of a Mobile Phone Administrator:**
• Provide end user support for Android and iOS phone activations and email setup on phones.
• Work with Excel spreadsheets for rollout of 7,000 mobile phones (main resource for user list to order, track and keep up to date)
• Handling BASF system (gAHD) request and incident tickets. These are for additional orders that are not included in the Excel spreadsheet.
• Ordering phones and accessories through vendor portals
• Coordinate the shipping of phone orders, tracking phone orders, handle escalations and questions about shipping and tracking.
• Send Emails with delivery and activation instructions to end users
• Update new equipment in Billing system

**APPLY NOW!! Also, feel free to follow up via email to RACS113@KELLYSERVICES.COM** **OR**

" _Use this link to chat with a recruiter now_ : “

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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