21 days old

Technical Support Representative

Kelly Services
Brea, CA 92821
**Job Description**

We are hiring multiple seasonal Technical Support Representatives for our Electronics & Electronic Accessory Distribution client located in Brea, CA. These positions will be contract until February 2020; however, top performers will move onto a permanent position within the company. Work hours will be from 6:00am - 6:00pm (Yep, you get overtime) and will work Monday - Friday. Technical Support Representatives work directly with customers to answer product questions, make recommendations, troubleshoot issues and provide general assistance regarding all company products. A technician-s primary method of communication with customers is online live chat and e-mails. Telephone support may be necessary on a case by case basis.

- Communicates with customer to provide technical support, general assistance about company products and find solutions to product issues.

- Responsible for maximizing customer orders by offering additional products that are relevant to the customers- needs

- Escalates customer issues to either Tech Supervisor or Tech Manager when applicable

- Responds to customer correspondence as applicable

- May be required to retrieve voice mail and follow up with customers

- Other duties may be assigned to accomplish company or department objectives.

- May write product descriptions, specification and -how -to- articles included in company website as well as proofread and provide copy for product labels

- May write FAQ-s for the company-s Knowledge Base

- Report issues related to products into the company-s complaint management system and if assigned to the complaint management team, effectively track issues and trends, formulate solutions and coordinate efforts with other departments such as the Products Developments Lab and Purchasing

- Formulate original solutions for product issues and be able to walk a customer through any necessary steps as well as sharing the solutions with the department


Required Skills/Qualifications:

- Associate degree or equivalent experience required.

- Two years plus related experience in a position that required direct customer interaction to provide technical expertise, i.e. technical help desk, sales rep in an electronics retail chain, etc.

- Installation and/or repair experience in computers, home theater or networking preferred

Other Skills and Abilities

- Technical savvy

- Strong understanding of Home Theater, computer and consumer electronics

- Concise and eloquent writing

- Problem solving skills to ensure resolution and great service.

- Excellent interpersonal skills.

- Exceptional written and verbal communication skills

- Positive and enthusiastic attitude with exceptional customer service skills.

- Well-developed organizational and communication skills.

- 10 key proficient

- 45 WPM minimum

- Proficient in Microsoft Office Windows (Word, Excel, Power Point, Outlook)


$16-17 per hour

6am - 6pm

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Technical Support Representative

Kelly Services
Brea, CA 92821

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