30 days old

Technical Support Representative - Call Center - Help Desk

Kelly Services
Maple Grove, MN 55311
**Call Center - Technical Support Representative**

**$18/hr - Plymouth, MN**

If you have help desk support experience or call center experience where you had to support technical needs (password reset, web site navigation, software support), or if you recently completed an A+ certification and looking for work experience this would be a great opportunity for you.

Summary of Job:

Receive, respond to and resolve inbound Client contacts, including NON-Technical issues as needed

Manage unresolved incidents utilizing appropriate resources within required timelines

Coordinate internal resources as necessary to ensure effective resolution

Document and communicate to appropriate resource any recurring/critical client issue received

Write, edit and proof project documentation and correspondence

Knowledgeable about assigned Client, service offerings, policies/standards, and processes

Performs to and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality and overall customer satisfaction

Preferred Skills

Application and Hardware Software support

Speed test for network performance


Google admin and IOS device support.

DNS and server knowledge.

May have to do some password resets and basic troubleshooting

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-17 Expires: 2021-10-18

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Technical Support Representative - Call Center - Help Desk

Kelly Services
Maple Grove, MN 55311

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