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Technical Support Representative

Kelly Services

Charlotte, NC
Job Code:
  • Engineering
Kelly Services
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Job Details

Job Title Technical Support Representative

Jobid US51FNPL_BH1420782

Location: Charlotte, NC, 28230, USA

Description **Kelly Engineering** is currently recruiting for a **(Contract) (Technical Support Representative)** job located in **Charlotte, NC** . The Technical Support Representative’s primary responsibility is to provide technical support to our dealer’s service technicians and our company’s sales personnel so that they can effectively install, operate, trouble shoot and repair dental/medical equipment. This role records all technical complaints from customer calls into an electronic database. This position is a conduit of technical communication between the company and the customer. The role requires extensive knowledge and comfort with troubleshooting and repair of mechanical, electrical, pneumatic, and hydraulic systems.

**Essential Duties and Responsibilities:**

+ Acquires and maintains technical knowledge, skills and references, in all areas of the assigned products, to expertly install, operate, troubleshoot and repair the equipment
+ Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting and repairing the assigned products
+ Acts as a resource for other departments to request technical information and assistance regarding the assigned products
+ Records all pertinent information received on product problems and complaints
+ Assists with the set-up of equipment at the major dental shows, if requested
+ Works on special projects as assigned
+ Performs other duties and assignments as requested to support the technical support function.

+ The Technical Support Representative must be an independent worker, capable of operating in a fast-moving, and capable of evaluating accuracy of the information presented, technical ability of the caller, potential safety issues with the reported problem, all of the possible solutions and who are the responsible parties to solve the problem. The Tech Support Representative should have strong interpersonal skills and desire to work in a customer–focused environment. This role requires a thorough knowledge of all assigned products, installation, operation, problem symptoms, troubleshooting and repair characteristics as well as the company’s operating procedures, systems and personnel.
+ A qualified candidate must have strong technical adeptness, but must also demonstrate an excellent ability to teach and coach a caller through issues.
**Education and/or Experience:**

+ Require Associates Degree or 4+ years equivalent experience in repairing mechanical systems
+ Require experience with mechanical, electrical, pneumatic, and hydraulic system troubleshooting
+ Prefer experience with distribution and/or business to business operating environment
+ Prefer experience with computer, telephone, and other productivity and customer focused technology
**Why Kelly** **®** **?**

Kelly puts you in charge of your career, with access to cutting edge projects and technologies inindustry leading organizations. Top companies throughout the world have trusted Kelly as a premiersource of engineering talent and services since 1965. And engineering job seekers know Kelly as a firmwith an unmatched reputation for quality, integrity and professionalism. Whether you seek the varietyand flexibility of working on short term project engagements, or prefer contract-to-hire or directhire placement with our clients, apply with Kelly to explore opportunities that suit your specificprofessional interests.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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