**Job Description**


Are You Looking for What-s Next in Your Career?


New Job


New Beginning


New You


Our support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.


What Your Virtual Work Environment Looks Like


A private workspace with locked door in your permanent residence


Quiet environment free of background noise and interruptions


A secure workspace free from cell phones/video devices


Arrangements for dependent care and other obligations


What You-ll Love About Us


Paid training at $13.50


Increase to $15.00/hour after successful graduation of Nesting


Earning potential up to $17.75/hour after successful completion of the full Continuity Model


You may be eligible for medical; dental & vision benefits 30 days after 90 days of employment. More information regarding benefits can be found by visiting this website


Paid Time Off and Paid Holidays available for eligible employees


Explosive growth opportunities with 99% of promotions internally, opportunities to join our Quality Assurance, Training and Leadership teams


What You-ll Do Every Day


You-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need. You will be expected to support the iOS queue and quickly enhance your skillset by supporting the MacOS queue. These enhanced skill sets will take place within 30-60 days of employment. Further skillset enhancements into second level support may be required based on business needs.


Locating music, apps, and movies on various devices


Billing issues


Fraud management


Product feature inquiries


Resolving username and password difficulties


Troubleshooting email, wi-fi connectivity and web browser issues


Navigating customers through various apps


Data back-up, sharing & synchronization troubleshooting


Verifying proper hardware and software configuration and set up


Diagnosing and resolving issues including internet connectivity, email, application downloads, and more


**Requirements**


What We-ll Love About You


Regular, consistent, and punctual attendance.


Must be able to work a full-time schedule, 38 hours a week at minimum, including nights, weekends, holidays, variable schedule(s) and overtime as necessary.


Must be able to work a 2nd shift between 1pm - 1am EST


Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers


Possess a strong work ethic with a stable work history


Great communication skills


Desire a long-term career with growth


Openness to feedback and willingness to improve


Familiarity with iOS and/or MacOS, or comparable technology


What You-ll Need


High School Diploma or GED


Must be 18 years or older except where prohibited by law.


Minimum 6 months of customer service experience


Legal authorization to work in the US


High speed internet service


\#KellyConnect


**Why Kelly** **** **?**


Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. Were KellyConnectand wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.