28 days old

Technical Support Representative

Kelly Services
Henderson, NV 89077
**Job Description**

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

Perks of joining KellyConnect:

- Paid training at $12-$14/hr

- After 90 days Advisors are eligible for a one-time $500 Training completion bonus and $250 performance bonus

- Advisor earning potential of $15-$17/hr

- Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

Duties and Tasks/Essential Functions:

- Interact with customers in response to inquiries, concerns, and requests about products and services

- Gather customer/product information and determine the issue by analyzing the symptoms

- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more

- Research using available resources, including article database systems

- Complete required training to stay current with system information, changes, and updates

- Participate in frequent 1:1/classroom video coaching sessions with leadership

- Exemplary attendance and punctuality


Skill and Knowledge Qualifications:

- Proper phone and chat etiquette, including using client verbiage and positive positioning

- Ability to speak and type clearly and accurately, using proper grammar

- Ability to multitask between customer calls and logging of case notes

- Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance

- Experience with mobile devices (mp3 players, tablets, smartphones)

- Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller

- Openness to constructive coaching and ability to implement performance objectives

- Willingness to work evenings, weekends, and holidays

- Ability to adjust to constantly-changing technology, processes, and team structures

- Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to others and to the organization.

- Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks

Conditions of Hire:

- High School Diploma

- 18 years or older

- Minimum 6 months customer service experience

- Must provide phone and internet services and quiet work environment, as position is virtual


**Why KellyConnect** **** **?**

Each year, we find work for nearly 23,000 call center employees. We offer temporary, temporary-to-hire, and direct-hire roles for both traditional office and home-based assignments. Our connections, from small- and mid-sized companies to 90 of the Fortune 100, can open your job search to a new world of opportunities. You get a more flexible careeryour waychoosing the positions you want, when and where you want to go, and always for competitive pay.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity Equal Employment Opportunity is The Law.


Posted: 2019-10-16 Expires: 2019-11-16

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Technical Support Representative

Kelly Services
Henderson, NV 89077

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