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Technical Support Representative

Kelly Services


Location:
Saint Petersburg, FL
Date:
04/23/2018
2018-04-232018-05-22
Job Code:
US24R6RS_BH1436118
Kelly Services
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Job Details

Job Title Technical Support Representative

Jobid US24R6RS_BH1436118

Location: St Petersburg, FL, 33747, USA

Description **Technical Support Representative– St. Petersburg, FL**
"Use this link to chat with a recruiter now: https://flashrecruit.com/user/RachitaSaxena “


**Max pay rate: $20.00 - $24.00/hour**

**Duration: 5 months W2 Contract**

**Job Summary:** With the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment. Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users.

**Duties**


+ Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area
+ Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership
+ Utilizes knowledge management tools to help resolve client issues
+ Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements
+ Assists customers in performing basic software installations
+ Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems
+ Escalates trends and outages as needed to leadership and for Service News postings
+ Manages time in customer contact center setting and documents time via activity codes
+ Utilizes required activity codes to provide awareness of non-phone related activities
+ Will be accountable for carrying on-call phone and responding to calls on a rotating basi
**Experience:**


+ At least 2 years of recent help desk troubleshooting experience
+ BS in Computer Science, MIS or related degree preferred
+ May work a non-standard shift including nights and/or weekends and/or have on-call responsibilities
+ Basic technical knowledge of the following preferred: o Installing, troubleshooting and maintaining computer hardware and software
+ Operating systems (OS)
+ Mobile devices
+ Networking
+ Business applications
+ Security products
+ Financial services applications a plus
**Competencies:**


+ Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
+ Analysis: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions.
+ Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently
+ Applied Learning: Assimilating and applying new job-related information in a timely manner
+ Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
+ Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
**Education:** Minimum of a High School Diploma/GED Required

**APPLY NOW!! Also, feel free to follow up via email to RACS113@KELLYSERVICES.COM OR**

**"Use this link to chat with a recruiter now: https://flashrecruit.com/user/RachitaSaxena “**

**Why Kelly** **®** **?**


With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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