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Technical Support Specialist

Kelly Services

Alachua, FL 32616
Kelly Services
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Job Details

Kelly Services has a need for a Technical Support Specialist in the Alachua FL area. If you are interested in working with a great company and growing with a team, please send your resume to

The Information Solutions staff member is responsible for day to day telephone and hands-on support of computers and software for end users. This entails supporting over 100 users on the Alachua campus, plus users working remotely. A thorough knowledge of Microsoft operating system and Office applications is essential, combined with a good knowledge of general security controls, business applications and general IT infrastructure processes.

Overall, the candidate must combine both IT skills with excellent people skills. The ability to work with all staff levels on both technical and training requirements is essential to job success.

Essential Duties:

Support a robust Microsoft based network

Respond to help desk requests in a timely and customer-centric manner, track 100% of all customer contacts: telephone calls, email and personnel requests for technical support ensuring timely feedback and closure

Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate

Provide escalated support for Level I and perform Level I work as required

Provide second level support with third party vendor

Communicate highly technical information to both technical and non-technical personnel

Manage incoming and outgoing asset inventory of hardware, software, and peripherals

Prepare computer systems for deployment including interviewing clients to identify special considerations and other settings

Install computer hardware, software, and peripherals as required

Maintain password security, data integrity, and file system security

Perform knowledge transfers among team members by preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problems

Collaborate with team members to identify and recommend process, system, hardware, and software improvements and/or upgrades

Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate

Assist team members as needed

Day to day computer and equipment desktop support

Processes, documents, and coordinates resolution of trouble calls with help desk

Perform responsibilities according to the IS Departments defined processes and procedures and Service Level Agreements (SLAs)

Assist with server and personal computers upgrades

Assist with limited infrastructure support

Assist with telephone (VOIP) installation and/or configuration and support

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around
the globeoffering you the chance to work on some of todays most intriguing, innovative and high-
visibility projects. In a field where change is the only constant, our connections and opportunities
will help you take your career exactly where you want to go. We work with 95 of the Fortune 100
companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:
people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
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