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Technical Support Specialist

Kelly Services

Austin, TX
Job Code:
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Kelly Services
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Job Details

Job Title Technical Support Specialist

Jobid US41L3LM_BH1442865

Location: Austin, TX, 78769, USA

Description **Technical Support** **Specialist-Austin, TX**

Kelly Services is currently recruiting for a Technical Support Specialist. This opportunity is for our client, one of the world’s leading innovative technology companies, at its location in Austin, Texas.

This assignment tentatively starts in May 2018 and pays $15.80 per hour.

**Essential Responsibilities:**

The Technical Support position will be responsible for the deployment, troubleshooting, and ongoing maintenance of the order taking system and its attendant equipment. This position requires extensive knowledge of networking, client-server applications, web standards, and logging in order to diagnose issues. Technical Support personnel will also be responsible for the physical deployment of printers, iPads, and other equipment necessary for the operation of the ordering system. Some travel within the Austin Area will be required.

Primary functions include working with personnel and IS&T in person, over the phone, and via email to assist with problem isolation and resolution, arranging repairs, using judgment to maintain the ordering system.

**Required Skills and Qualifications:**

+ **Advanced** understanding of MacOS, iOS and networking technologies.
+ Experience troubleshooting client-server software and web applications.
+ Experience troubleshooting and diagnosing POS hardware, network hardware, and iOS hardware.
+ Experience creating, maintaining, diagnosing, and troubleshooting complex networks.
+ Excellent interaction skills and communication skills, both verbal and written.
+ Ability to lift up to 50 lbs.
+ Ability to work support requests in a fast-paced environment.
+ Ability to quickly deploy equipment in an onsite, production environment.
+ Advanced judgment, negotiation and structured problem solving methodologies.
+ Troubleshooting expertise and proven technical ability.
+ Strong time management and multitasking abilities.
+ Resourceful and flexible to job needs.
**Terms of the Assignment:**

+ High School Diploma or equivalent.
+ Full-time: Monday-Friday.
+ Flexibility to work between the hours of 5:00am CDT and 10:00pm CDT including weekends and holidays, with the possibility to flex up or down hours depending on business needs.
+ Some travel within the Austin Area will be required.
+ 11-month contract position: Tentatively starts May 2018.
Important information:
This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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