JobWatch

28 days old

Technical Support Specialist:

Kelly Services
Bridgeton, MO 63044
**Technical Support Specialist:**



The Technical Support Specialist II responds to and resolves Helpdesk inquiries in a timely manner and according to department quality and quantity standards. Helpdesk issues include the support, maintenance, and repair of equipment, connectivity to the network and troubleshooting of end user system hardware and software problems and issues. This position provides prompt, reliable, and accurate information to internal clients while maintaining effective communications and provides support and training to less experienced staff.


RESPONSIBILITIES


+ Manages the network connectivity of applications and systems:

+ Overseeing installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.

+ Ensuring network connectivity of all workstations.

+ Administering equipment, hardware, and software upgrades.

+ Developing and implementing training plans for end users in appropriate use of PCs.

+ Performing network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

+ Receives and responds to incoming Helpdesk requests via ticketing system, phone calls, and e-mails regarding software, hardware, web site or networking problems in a courteous and professional manner.

+ Demonstrates analytical ability solve moderate problems when troubleshooting client PC and network issues.

+ Seeks out opportunities to improve customer service, reduce costs related to technology, and improve vendor relationships.

+ If necessary, liaises with third-party support and PC equipment vendors.

+ Administers and maintains end user accounts, permissions, and access rights.

+ Mentors and trains less experienced staff.

+ Other duties as needed or assigned.SKILLS AND ABILITIES

+ Working knowledge of network administration.

+ Working technical knowledge of Microsoft PC and Server operating systems and applications, including the latest Windows operating systems and Microsoft office products.

+ Experience working in a team-oriented, collaborative environment.

+ Hands-on software and hardware troubleshooting experience.

+ Strong customer service orientation.

+ Ability to handle multiple projects in an organized manner and to appropriately prioritize tasks.

+ Good analytical skills to analyze and resolve technical processes or problems.

+ Well-developed communications skills with the ability to work with a diverse group of people to include technical and non-technical staff.

+ The ability to lift items, including PC and server hardware, weighing up to 25 pounds.REQUIRED:

+ High school diploma or equivalent required; Associate degree in computer technology related program preferred.

+ 3 or more years of network administration experience at a junior level, utilizing system software, hardware.

+ 3 or more years of experience supporting end-users both in person and at remote locations, preferred.


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **Technology?**


Looking to put your tech expertise to work on todays most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, youll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the worlds most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, make an impact, and grow your tech career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-05 Expires: 2022-10-06

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Technical Support Specialist:

Kelly Services
Bridgeton, MO 63044

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