10 days old

Technical Support Specialist I

Kelly Services
Allen, TX 75013
**Technical Support Specialist ONSITE ALLEN TEXAS**

Kelly Services is a Technical Support Representative would be supporting our MSI Video & Analytics team providing tech support to in car Dash and Body Camera and Evidence Management Software Division.

Type: Contract W2

**Job Responsibilities** :

-The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.

-They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.

-Communicate outages notifications and ticket statuses to customers.

-Communicate actively with other departments detailing specific customers issues.

-Answer Inbound and make Outbound Technical Support Calls (about 30 to 40 calls/day).

-Self-assign and take ownership of tickets from queue.

-Accurately document product issues and convey workarounds and fixes to customers.

**Required Job Qualifications:**

-2-3+ years of experience in IT helpdesk and/or application support role.

-Extensive Hardware, Software and Networking troubleshooting.

-Experience with RAID technologies and Virtual Disks.

-Experience with SQL Server queries and updates.

-Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.

-Strong working CLI experience with various Linux distributions (Ubuntu/CentOS preferred).

-Familiarity working with Azure Cloud and containers.

-Strong working knowledge of Active Directory, DNS.

-Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.

**-One or more of the following certifications preferred, CompTIA A+, MCP, MCSE CNA, CCNA, Linux Certifications.**

Apply Today!


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **Technology?**

Looking to put your tech expertise to work on todays most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, youll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the worlds most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, make an impact, and grow your tech career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-23 Expires: 2022-10-24

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Technical Support Specialist I

Kelly Services
Allen, TX 75013

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