20 days old

Technical Support Specialist

Kelly Services
Phoenix, AZ 85067
Digital Support Specialist Technical Support

Technical Support Specialist needed for contract assignment onsite at top healthcare client in Phoenix, AZ 85021

+ ~12 month contract

+ Onsite at client in Phoenix, AZ 85021

+ 8am - 5pm, (possibility for 7-4pm)

+ $24 - 36/hour (depending on experience)


+ Specialized customer service position responsible for working directly with customers and stakeholders to listen, understand, and resolve, when possible any question or issue related to the use of our websites and secure portals.

+ In this role, the Digital Support Specialist is charged with taking phone calls, responding to emails and reviewing survey responses from members, providers, employer groups, brokers, and visitors.

**Required Work Experience** :

+ Call center experience, working with external customers/users over the phone customer service while adhering to established performance standards.

+ Health insurance industry, insurance payer or medical practice billing experience,

+ Providing external end-user support for web portal or digital services


+ High-School Diploma or GED

+ Call center experience with supporting external customers (Healthcare industry experience is a plus)

+ Professional and articulate on the phones, good tone of voice, calm demeanor with a good work ethic and attendance record.

+ Being on time and not calling out is vital.

+ Need to be comfortable with technology and supporting web portals and internet users, will be taking calls from a broad range of users and customer types so the calls can be a mixture and not all one type of caller or issue.

Please apply online for consideration. Additionally, you may contact the recruiter with your updated resume with HelpDesk Phoenix, AZ in the subject line.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-25 Expires: 2019-11-25

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Technical Support Specialist

Kelly Services
Phoenix, AZ 85067

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