JobWatch

3 days old

Technical Support Specialist

Kelly Services
Plymouth, MN 55446
The Customer Service Technical Agent position serves as a first Technical point of contact for their Clients. This position is responsible for providing professional, high level Customer Service, by delivering technical information/instruction and resolving issues related to test administration, reports, Client specific testing policy, personal computers and networks as they relate to our Clients applications. This position serves as a positive influence in a rapidly changing environment.



Responsibilities:



Receive, respond to and resolve inbound Client contacts on our clients products, including NON-Technical issues as needed



Manage unresolved incidents utilizing appropriate resources within required timelines



Performs and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality and overall customer satisfaction



Required to achieve several certifications throughout training and contract duration



Coordinate internal resources as necessary to ensure effective resolution



Document and communicate to appropriate resource any recurring/critical client issue received



Write, edit and proof project documentation, email and Knowledge articles



Knowledgeable about assigned Client, service offerings, policies/standards, and processes





**Preferred Qualifications**



High School Diploma/GED equivalent; Associates degree preferred



1-3 years of technical support experience in a non-scripted inbound Customer Contact Center



Exceptional verbal and written communication skills



Strong problem solving and analytical skills



Strong time management skills



Demonstrated interpersonal and teamwork skills



Proven technical skills with a strong familiarity with Microsoft Office Suite



**Essential Job Requirements**



Report to work promptly when scheduled and adhere to our Clients temporary agent conduct and behavior expectations



Be able to work under supervision and incorporate feedback to improve performance



Relate effectively and work respectfully with diverse work groups



Ability to consistently perform well during times of increased workload



**For an immediate response, email resume to craig.penn@kellyit.com**




**Why Kelly** **** **?**



With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-15 Expires: 2020-02-15

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Support Specialist

Kelly Services
Plymouth, MN 55446

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast