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Telecommunications Customer Support

Kelly Services

South Portland, ME
Job Code:
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Job Details

Job Title Telecommunications Customer Support

Jobid US3011KL_24517669

Location: South Portland, ME, 04116, USA

Description **Job Description**

Job Description:

Job Title: Customer Support Representative in telecommunications.

Job Type: Time-to-hire

This position has a very high potential to become permanent

Responsibilities in this role include:

- Receive and respond to incoming telephone calls, emails, faxes and mail from residential and commercial customers.

- Successfully research and resolve customer inquiries regarding telephone services; unified communications regarding services; rates and billing while effectively utilizing available resources

- Originate necessary reports for further research and/or adjustments

- Ensure that every customer interaction is accurate. Document interactions correctly to the Pioneer system promptly.

- Make process improvement suggestions that will either allow Pioneer to better service its customers and/or increase the number of inquiries that can be handled within a defined timeframe

- Initiate critical and precise work orders such as, but not limited to, requests to add numbers, adjust international calling add/remove features; coding accounts correctly; submitting local and long distance service trouble tickets.

- Maintain satisfactory attendance for scheduled hours and meetings.

- Ability to work varies schedules. Willingness to work extra hours as needed.

- Team player, motivated, professional with the ability to be self-directed.

- Perform other job duties as assigned.


Education Requirements: High School Diploma

- Solution oriented thinker

- Ability to establish priorities and multi-task

- Strong communication skills

- Strong team player

- Fluent with modern technology

- Versed in Microsoft programs such as Word, Outlook, Excel

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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