CenterWatch

Keep the discussion going--join our JobWatch Group on LinkedIn!

Sign In
 [New User? Sign Up]
Mobile Version

Temp Customer Service Rep - Minneapolis, MN

Kelly Services


Location:
Minneapolis, MN
Date:
04/25/2018
2018-04-252018-05-24
Job Code:
US24JDSM_BH1429189
Categories:
  • Customer Service
Kelly Services
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Job Title Temp Customer Service Rep - Minneapolis, MN

Jobid US24JDSM_BH1429189

Location: Minneapolis, MN, 55405, USA

Description Temporary Benefits Customer Service Representative needed in Minneapolis, MN

Length of Contract: 4 months

**Position Overview:** Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

**Responsibilities:**


+ Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
+ Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
+ Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
+ Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
+ Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
+ Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
+ Maintain diplomacy and tact while dealing with upset or escalated callers
+ Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
+ Maintain and document complete and accurate call and case notes
+ Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
+ Demonstrate ability to maintain a high level of customer service in a changeable work environment
+ Participate in team meetings and training
+ Possess a cooperative and positive attitude towards customers, internal contacts and team members
+ Perform other duties as assigned
**Qualifications:**


+ Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills
+ Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills
+ High level attention to detail
+ Strong computer skills with the ability to navigate multiple software applications
+ Working knowledge of health and welfare and/or defined benefit pension plans a plus
+ Minimum 1-2 years’ experience in a customer service setting, at least 2-3 years is preferred
+ Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)
+ Ability to type 30-40 WPM
+ Ability to work in a team environment
+ Ability to work in a multi-tasked environment and prioritize and organize work
+ Ability to understand and follow oral and written instructions
+ Ability to work a flexible work schedule (30 – 40 hours/week with some overtime requested; variety of schedule start and end times)
+ Must have excellent attendance and be punctual to work
+ Fluent in Spanish a plus
+ Bachelor’s degree preferred
If you're interested in this opportunity, please apply or email me directly at sarm670@kellyservices.com. Or, if you have any questions about this opportunity, feel free to direct message me using this link: https://flashrecruit.com/user/SarahMuraida

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



Powered ByLogo