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Tier 1 Helpdesk Support Analyst

Kelly Services

Jacksonville, FL
Job Code:
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Job Details

Job Title Tier 1 Helpdesk Support Analyst

Jobid US41KXSD_BH1446592

Location: Jacksonville, FL, 32232, USA

Description **Tier 1 Helpdesk Support**

Job Description:

This position will be a part of a team of 1st Tier Support individuals who will support a client solution. Successful candidates will be hands-on and able to drive customer issues to completion. Responds to queries coming in on phone, or email, logs all cases in tracking database. This role requires great customer skills as well as creativity and attention to detail. Some Relational database and/or Transact-SQL knowledge are a plus.

Skills Set Required:

• Excellent analytical and problem-solving skills, adept at identifying root cause and championing solutions.

• Adhere to established operations standards and procedures and recommends appropriate modifications and process improvements.

• Must be a highly organized and disciplined individual who fully understands the rigors of a 24 x 7 mission critical production environment, demonstrates flexibility, strong time management skills and works well with multiple technical disciplines.

• Excellent written and verbal communication skills - comfortable presenting to a multi-disciplined technology group and must be able to communicate well with all IT disciplines as well as internal business users.

• Ability to work independently as a self-starter, and within a team environment.

• Be highly responsive with strong sense of urgency and excellent follow-up skills.

• Learning new products and technologies.

Length of Assignment: through the end of the year

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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