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Training Assistant

Kelly Services


Location:
Troy, MI
Date:
04/23/2018
2018-04-232018-05-22
Job Code:
US41L8MZ_BH1433248
Kelly Services
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Job Details

Job Title Training Assistant

Jobid US41L8MZ_BH1433248

Location: Troy, MI, 48007, USA

Description Kelly Government Solutions is currently seeking a Training Administrator to support one of our top government clients in Troy, MI.

If you or someone you know are interested in this opportunity please contact Mike Zwada, at Micz597@kellyservices.com or apply online.

**Responsibilities:**


+ Receive, analyze and update requests using a request management system
+ Process and complete all assigned requests for LMS support services (examples: add course, change a course, process a roster) to expected levels of quality
+ Interact with customers to understand/clarify requests and resolve issues when required
+ Respond to general inquiries from customers via phone, email and chat
+ Prioritize workload to meet service level agreements and request due dates
+ Provide process guidance and walk-throughs to clients on how to submit requests
+ May generate and reformat standard reports (include/exclude filters) using Business Objects
+ Assist with internal administrative tasks to support the program
+ Attend and participate in internal and customer meetings as required
+ Maintain customer satisfaction score of 90% or above
+ Provide proactive continuous improvement suggestions to existing processes
**Job Requirements:**


+ Must possess a High School Diploma or GED. Associate’s degree preferred.
+ Minimum of 1 year experience working in a database system such as a request management system or other data entry application
+ Minimum of one year experience in customer service role
+ Excellent customer service skills
+ Excellent written and verbal skills
+ Problem solving skills
+ Strong attention to detail with excellent organizational skills
+ Ability to prioritize and manage multiple work assignments in order to meet all project deadlines
+ Flexibility to work occasional overtime and weekends
+ Basic knowledge of Microsoft Excel
+ Previous experience working in a Learning Management System, preferably Sumtotal
**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm



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