1+ months

Training Specialist - Bellingham WA

Kelly Services
Bellingham, WA 98226
**Job Description**

Our client operates in the North American Telecom, Cable Broadband, Infrastructure, and Alternative Energy sectors. As a knowledge-based, and innovation-driven company, they are looking for a Software & Training Support Specialist that is an energetic, highly motivated individual to join their customer support team - to provide implementation consultation and training, engaging learners with varying skill levels. This person will also provide ongoing technical support, troubleshooting and analyzing issues and solutions. This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills. If you thrive in a fast-paced environment and have the ability to provide an excellent, 100% customer service focused experience to customers with every interaction, this is the job for you.

Position(s): Training Specialist

Location: Bellingham WA

Duration: Contract

Hours: 8am-5pm M-F

Rate of Pay: DOE


Develop an extensive working knowledge of the Lumens product suite.

Provide software application training using a variety of delivery methods including web-based and on-site


Coordinate new customer implementations, providing effective training to maximize the use of the software

Develop training materials for Lumens implementation

Provide end-user application support via phone and email

Troubleshoot issues reported by customers and provide solutions

Facilitate problem-solving between end-user and development staff

Participate with development staff in testing new releases of the product

Develop a working relationship with Sales & Marketing staff to utilize product knowledge and customer

relationships in support of sales efforts

Requirements / Experience / Skills:

Associates Degree or equivalent work experience is required

Experience delivering web-based training is highly preferred

Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of


Ability to communicate professionally by phone and email

Ability to cultivate positive working relationships with customers and coworkers

Ability to effectively communicate technical information in non-technical terms

Ability to effectively organize and maintain customer data

Analytical and troubleshooting skills

Experience diagnosing problems with software products (preferred)

Advanced knowledge of Internet Explorer and using web-based applications

Advanced knowledge of Microsoft Office products - Word, Excel, Outlook, PowerPoint

How to Apply:

To be considered for this position, please reply by email with your resume or contact information. Also if you have any further questions in regards to the opportunity please contact Phil at Kelly Services (360) 647-2207!

In addition to the position above, please feel free to look at all Kelly Services opportunities by visiting

Kelly Services is a Fortune Global 500 company and a global leader in HR services. Our group connects over 750,000 associates with our business clients each year and offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-07 Expires: 2019-12-07

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Training Specialist - Bellingham WA

Kelly Services
Bellingham, WA 98226

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