16 days old

TrialMaster Analyst

Computer Task Group
Work Remotely
  • Job Type
  • Job Status
    Full Time

Role: Clinical Research Systems Analyst

Location: Remote

Duration: 2 years

Job responsibilities will include:

  • Provide application support services for Anju / Omnicomm TrialMaster and Vanderbilt’s REDCAP application
  • Review and resolve break/fix issues in accordance with client’s documented Service Level Agreements (SLAs)
  • Facilitate application updates and server upgrades as needed
  • Troubleshoot integration issues, resolving in a timely manner
  • Follow client’s documented Demand Management process to obtain approval for changes
  • Build changes in the test domain, work with user to complete testing, and move to production according to the client’s change control process.
  • Provide support for projects and other special application initiatives
  • Troubleshoot errors and provide timely and high quality customer service
  • Document issues and solutions
  • Work with client users and functional teams as needed
  • Escalate issues to the vendor as needed, and monitor vendor tickets for resolution
  • Utilize the ticket management system to track issue status and work efforts


Required Skills:

  • 1-2+ years’ experience in build and support with TrialMaster (Build experience is required); REDCAP is a plus.
  • SQL and JavaScript
  • Clinical Research background



Posted: 2021-05-27 Expires: 2021-06-26

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TrialMaster Analyst

Computer Task Group

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