1+ months

UNUM - Customer Service - temp to hire - $15.86/hr

Kelly Services
Portland, ME 04104
**Job Description**

As a Customer Service Specialist, you will be the first point of contact for our customers and a direct representation of our brand. You will have the rewarding job of creating exceptional customer experiences as you act in the best interest of the customer; ensure information is accurate; and operate with empathy and integrity. Customer issue resolution is a priority and we strive to resolve issues on the first call. In this role, you-ll have the opportunity to learn and work with multiple system applications and administrative processes, as you ensure a seamless experience for our external customers and internal business partners. This entry-level role provides a strong foothold into an organization and company with multiple career paths.

Principal Duties and Responsibilities

Respond to external customers inquiries with timely and accurate information

Follow documented processes/workflow while looking for ways to reduce customer effort

Meet or exceed individual performance goals

Accurately navigate through various system platforms

Meet the expectations of the quality/productivity standards

Share process improvements to enhance customer service and/or efficiency

Ensure privacy of our customers remains the utmost importance

Shifts may vary outside the standard 8:00 a.m. to 5:00 p.m.

May perform other duties as assigned


Job Specifications

High school diploma or equivalent required

Prior relevant experience, military service and/or college degree preferred

Strong customer service skills with the drive to meet/exceed customer needs

Strong verbal/written communication and interpersonal skills

Demonstrated ability to work in a fast paced, structured environment, handling large call volumes

Ability to make sound business decisions, with attention to detail

Computer proficiency essential

Strong work ethic with consistent job attendance history

Detail oriented with a focus on quality and consistently meeting goals

Self-directed with the ability to perform both as part of team and individually

Solution oriented individual demonstrating critical thinking and problem-solving skills

Ability to adapt and work effectively in a continuously changing environment

Training: 3 weeks 8a-4:30p

Post Training 3 weeks 9a-5:30p

Must be able to work 8a-8p, they first schedule they get will have a 8p end time.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-14 Expires: 2019-12-07

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UNUM - Customer Service - temp to hire - $15.86/hr

Kelly Services
Portland, ME 04104

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