16 days old

URGENT! IT Technical Support

Kelly Services
Duluth, GA 30096
Kelly Services is seeking a **Technical Support Analyst** for a leading company located in **Duluth, GA**

If this position may be interested to you, please email me back at (with your most up to date resume in word format) and advise the best time and number at which you can be reached.

**Job Title: Technical Support Analyst**

**Location: Duluth, GA, 30096 (** Temporarily remote will work onsite once office opens back up)

**Type: Temp to hire (Potential temp-to-hire based on performance after 120 days** **)**

**Length: 6 months**

**Pay Rate $20 per hour**

**No. openings 3**

**Work Hours:**

This position is in a department that is open 365 days a year and we currently have schedules which have shifts starting and ending at 8:00 AM and 10:00 PM respectfully (hours subject to change over time). An individual's schedule is generally set for several months at a time, however interested candidates must have a reasonable degree of schedule flexibility to work varying schedules throughout the year.

Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support the Internet of Things? If this sounds like you, we have an opportunity that may interest you.

Our Technical Support Analysts are responsible for the following:

+ Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.

+ Troubleshoot, diagnose, and resolve complex issues across a wide array of internet connected devices such as personal computers, mobile phones, tablets, wireless devices, Bluetooth speakers, thermostats, fitness trackers, televisions, home automation devices, etc.

+ Provide excellent customer service and ownership of technical support issues.

+ Work well in a high energy, dynamic, and collaborative environment.

+ Provide appropriate responses and expectations in a timely and efficient manner.

+ Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.

+ Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.

**Basic Qualifications:**

+ 6 months experience with customer service, troubleshooting, analytical, and problem-solving.

+ Strong experience and working knowledge in one or more of the following technical specialty areas:

+ PC Support: MS Windows, MS Office, Apple OS X, home networking/Wi-Fi, printer installation / setup / config.

+ Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.

+ Smart Home: devices such as assistants, smart lights, smart TVs, thermostats, door locks, wearable technologies and other home-automation systems.

+ High school diploma or GED (post-secondary education preferred).

+ Must be able to type 30-40 WPM.

**Preferred Qualifications:**

+ Bachelors degree preferred; Associates degree a plus.

+ 1 year of experience in technical support role.

+ Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.

+ Experience working within a support organization providing phone/chat/email based support to customers.

+ Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.

+ Excellent verbal and written communication and interpersonal skills.

+ Experience in writing technical documentation for inclusion in a Knowledge Base.

+ Experience with providing training and coaching, either to customers or to internal colleagues.

+ Able to collaborate, interact, cooperate and motivate across job functions and teams.


Soma Patanaik


Phone: 630-270-7630

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-06-07 Expires: 2021-07-08

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URGENT! IT Technical Support

Kelly Services
Duluth, GA 30096

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