1+ months

Urgent Need - Mobile Phone Technical Support - Florham Park, NJ

Kelly Services
Florham Park, NJ 07932
Kelly Services is seeking a **Mobile Phone Technical Support** for the second largest producer and marketer of chemicals and related products in North America in **Florham Park, NJ** .

**Job Title: Mobile Phone Technical Support**

**Location: Florham Park, NJ**

**Type: Contract (W2)**

**Duration of assignment: Nov 17, 2019 Open Ended**

**Pay Rate $20/HR**


Support Clients Mobile Phone owners by ordering, tracking, and distributing smartphones. (10,000 phones)

**Duties and Responsibilities of a Mobile Phone Administrator:**

Provide end user support for Android and iOS phone activations and email setup on phones.

Work with Excel spreadsheets for rollout of 7,000 mobile phones (main resource for user list to order, track and keep up to date)

Handling clients system request and incident tickets. These are for additional orders that are not included in the Excel spreadsheet.

Ordering phones and accessories through vendor portals

Coordinate the shipping of phone orders, tracking phone orders, handle escalations and questions about shipping and tracking.

Send Emails with delivery and activation instructions to end users

Update new equipment in clients Billing system

**The skills needed for this position are:**

1. Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying effective emails.

2. Strong administrative skills

3. Experience using Microsoft Excel includes the beginner and some intermediate Excel topics.

4. Critical thinking skills and problem solving ability

5. Time management skills

6. Working as part of a team of people, have experience in a business environment as a Team player

7. Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience.

8. Ability to multi-task and work in a fast paced environment. Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes.

9. Ability to learn phone activation instructions and visualize the screen that the End User should see, and walk a person through the phone activation screens while speaking to them on the phone.

*** If this position may be of interest to you, please email me back at (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! ***

For quick inquiries, feel free to CHAT LIVE WITH ME NOW at ! (8am 5pm CST)

**Shazneen Irani**

**Nationwide Technical Recruiter, Global Talent Solutions Recruiting and Sourcing**


**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-11 Expires: 2020-01-11

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Urgent Need - Mobile Phone Technical Support - Florham Park, NJ

Kelly Services
Florham Park, NJ 07932

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