1+ months

Urgent Need- Sr. Scrum Master/ Project Manager- Remote then NC

Kelly Services
Durham, NC 27709 Work Remotely
Kelly Services is seeking a **Senior Scrum Master** for a multinational biotechnology company at **RTP, NC** .

******* If this position may be interested to you, please email me back at (with your most up to date resume in word format) and advise the best time and number at which you can be reached ****

**Job Title:** **Senior Scrum Master/ Project Manager ( Contact Center Applications)**

**Location: Remote then RTP (Research Triangle Park), NC**

**Type: Only W2 Assignment**

**Length:** **6 months w/ possible extension**

**Pay rate: $77 per hour (Flexible based on experience)**

Why the role is open: Create a detailed backlog of past builds and what to continue to leverage. Moving to Genesis cloud. Require to re-build every requirement.

Where do your department and this role fit within the company: Patient Services

What are the three big must-haves: Genesys Pureconnect cloud, worked in cloud telephony space. Scum Master, Agile candidate. PMs that have done similar projects. Excellent communication. Someone who has really done Scum.

The Senior Scrum Master will oversee the execution of a project to migrate Genesys PureConnect to Genesys Cloud. This person must ensure all business requirements are prioritized, risks and issues are managed and communications with all stakeholders are maintained. The position requires strong collaboration, communication, leadership, and change management skills in addition to a deep agile understanding. The ideal candidate will have experience with the migration of contact centers to cloud platforms from on-prem applications.

**Position Responsibilities**

Coordinate internal and external resources throughout the execution of each project

Ensure all scrum ceremonies run well including planning sessions, standups, retrospectives, grooming sessions, and demos

Assist in the definition of project scope, user story development, involving all business and IT stakeholders while ensuring technical feasibility

Develop a detailed sprint, release, and communications

Manage changes to the sprint scope whenever necessary

Report and escalate issues to management as needed

Maintain collaborative and positive relationships with all stakeholders

Manage and communicate project risks, issues, dependencies, actions

Establish and maintain relationships with third parties/vendors

Create and maintain required project documentation artifacts that are required by corporate policy in addition to Scrum artifacts


Minimum of 5 years managing application development projects using Scrum

Must have proven implementation experience with Genesys Cloud, InContact, Five9s, or similar Cloud based Contact Center Platform

Must have excellent written and verbal communication skills

Must have solid organizational skills including attention to detail and multi-tasking skills

Strong knowledge of Microsoft Office, Project Professional, and Jira or equivalents

Project Management Professional (PMP) Certification and Certified Scrum Master (CSM)


Must have an accredited bachelors degree

Masters degree preferred


Soma Patanaik

Professional Technical Recruiter

Kelly Services, Inc

Ph- (630)-270-8630

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.



Posted: 2020-08-19 Expires: 2020-09-21

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Urgent Need- Sr. Scrum Master/ Project Manager- Remote then NC

Kelly Services
Durham, NC 27709

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