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22 days old

Urgent Need - System Administrator -Schaumburg IL

Kelly Services
Schaumburg, IL 60173
Kelly Services is seeking a **Systems Administrator** for a global leader in providing integrated communications solutions and embedded electronic solutions in **Schaumburg IL.**



**Job Title:** **Systems Administrator**



**Location:** **Schaumburg IL**



**Contract Length:** **6 months (Extension/ Temp to Perm possible)**



**Contract Type: W2**



**Pay Rate: $23 - 27/HR**




**Key Skills:**

REMEDY experience

Experience providing tech support for Windows active directory

Creating/updating tickets

Characterization

Associates and/or bachelor is a plus


**Scope of Responsibilities/Expectations:**

Technical Support receives referred issues through phone calls, trouble tickets, and/ or e-mail.

Answer phone calls regarding customer and network issues meeting the KPI timeline metrics in support of the SLA

Respond to phone calls regarding network and security matters

Receive and respond to e-mail on matters regarding reported issues

Checks queue and receive customer trouble ticket

Verify, validate , and document reported issues

Assist in perform initial impact analysis

Open or issue corresponding trouble tickets as appropriate or needed

Timely escalation to the next level of support


**Specific Knowledge/Skills:**

2+ years of customer technical support experience

Good communication and documentation skills

Computer and strong analytical skills

Experience in handling customer calls

Tools: REMEDY, NetCool and other services applications desirable

MS application tools such as MS-Word, MS-Excel, etc.

Technical graduate or equivalent experience desired

Prior background working in NOC or Help Desk/Customer Support environment is highly desired

Knowledge of ITIL is a plus

Attention to details

Aptitude to manage multiple task concurrently



*** If this position may be of interest to you, please email me back at shai879@kellyservices.com (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! ***


Shazneen Irani | Professional Technical Recruiter | shai879@kellyservices.com

Kelly Services, Inc. | kellyservices.com




**Why Kelly** **** **?**



With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-22 Expires: 2019-12-23

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Urgent Need - System Administrator -Schaumburg IL

Kelly Services
Schaumburg, IL 60173

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