17 days old

Urgent Need ! Technical Support Analyst

Kelly Services
Hillsboro, OR 97123
Kelly Services is seeking a **Technical Specialist** for a leading electronics and semiconductor company located in Hillsboro, OR.

Below is the job description

**Job Title** **:** **Technical Specialist**

**Pay rate: $30 - $33.85 per hour**

**Location: Hillsboro, OR, 97124**

**Type: W2 Contract**

**Length: 12 months**

**Hiring Manager Note:**

Will need availability to work all shifts and eligibility to return/be badged at end customer Intel. Manager wants to get interviews and offers done asap. Mechanical and PC background would be ideal. Semi-conductor experience would be great with 4 years minimum FSE experience. Military experience - would be a plus and the nuclear engineer training/sub school candidates working out very well in this role.


Troubleshoots equipment failures or malfunctions by telephone (or on-site when needed) with on-site field personnel or customers and intercedes between customer/field engineer and factory to resolve escalated equipment problems and ensures adherence to established escalation procedures

Provides technical information and assistance regarding new systems or changes/modifications to existing systems

Coordinates and approves Field Change Notices (FCN), no-charge delivery requests (NCDR) and Orbit requests to Japan as necessary

Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory (Japan)

Maintains communication regarding technical support activities through meetings, reports, documentation or other means as required

Performs SMBWA and completes reports as required

Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials

Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues

Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues

Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation

Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement

Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements

Provides on-site Field Engineer training on current and new product technology

Provides Technical presentations as required for customers and the field service team as needed

Coordinating site-specific improvement plans

Be an active participant in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics

Maintain and advise finger print documents as the TEL owner and internally make sure that engineers are using the correct version of the document

Able to travel 20 - 30% and will perform other duties as assigned


Requires 4+ years of field service/start-up experience

Minimum AAS electronics degree

Mechanical aptitude is required as well as an ability to manage multiple tasks

Thorough understanding of technical issues involving the maintenance, repair and/or installation of company equipment and company procedures are required

**_Important information:_**

_This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position._

If this position may be interested to you, please email me back at (with your most up to date resume in word format) and advise the best time and number at which you can be reached.

"Use this link to chat with a recruiter now- " (8:00 AM 5:00 PM CST)


Soma Patanaik

Professional Technical Recruiter

Kelly Services, Inc

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-04 Expires: 2019-12-05

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Urgent Need ! Technical Support Analyst

Kelly Services
Hillsboro, OR 97123

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