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User Support Specialist - Language Requirement

Kelly Services


Location:
Austin, TX
Date:
04/23/2018
2018-04-232018-05-22
Job Code:
US41L3SP_BH1428913
Kelly Services
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Job Details

Job Title User Support Specialist - Language Requirement

Jobid US41L3SP_BH1428913

Location: Austin, TX, 78769, USA

Description Kelly Services is currently recruiting for full-time Bilingual Customer Support Specialist fluent in English and native-level fluency in written and spoken **Spanish, Chinese, Arabic, or Japanese** , to deliver exceptional customer support (via email and phone) to users of various sales registration/ access provisioning systems, training systems, sales portals, etc.

This opportunity is for our client, one of the world’s leading innovative technology companies, at its location in Austin, TX. The assignment starts April 2018 and pays $21.00 an hour.

**Job Description:**
We are seeking a customer focused resource whose primary focus is to deliver exceptional support (via email or phone) to users of various sales registration/ access provisioning systems, training systems, sales portals, etc. The ideal candidate will be able to efficiently identify and solve routine problems independently and know when to request specific direction on more complex problems. This includes collaborating with technical, business and project teams to drive resolution of reported issues and providing status updates to management, in a timely manner and with clarity.

**Essential Duties and Responsibilities:**


+ Account support, registration and access assistance, and troubleshooting users’ access issues by having a deep understanding of the applications (e.g. AMS, ASW, ASTO, My Access and more) that channel resellers use on a daily basis.
+ Report and escalate issues through appropriate channels, effectively communicating information with the applicable team(s) to ensure constant improvement of processes and support.
+ Typical issues include login ID retrieval, account update, content feedback, FAQ related questions, providing registration instructions, escalating technical issues to IS&T, forwarding to appropriate department, mass account updates, and more.
+ Consistently provide prompt, reliable, and accurate information to users.
+ Participate in projects and testing efforts related to support.
**Required Experience and Skills:**


+ Native-level fluency in written and spoken English
+ Native-level fluency in written and spoken **Spanish, Chinese, Arabic, or Japanese**
+ In-depth understanding of cultural nuances
+ **Mac Computer experience required**
+ Previous experience in user system support or application support role troubleshooting, analyzing and providing root cause analysis.
+ Strong work ethic and exceptional customer focus
+ Excellent problem solving/ investigative skills
+ Strong sense of initiative and pro-activeness
+ Ability to work quickly with great accuracy
+ Proven competence in owning tasks, follow through, sharing information, and contributing to a collaborative environment
+ Proven ability to work independently and efficiently
+ Exercise good judgment under deadline(s)
+ Ability to work an issue from various angles, ask for help when needed
**Term of Assignment:**
• Long-term, 1-year contract assignment: Start Date is April 2018
• Full –time: Shift will be Sun-Thurs or Mon-Fri . Hours will be 9 am-6 pm or 8am-5pm.

**Important information:**

**This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position.**

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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