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1+ months

Voice NOC Technician - Longmont, Colorado

Kelly Services
Longmont, CO 80503
**Voice NOC Technician Longmont, Colorado**



**Direct Hire**



**Job description**



Our client (Cloud-based technology company) is currently seeking to add a Voice NOC Technician to their team in the Longmont location.



The core focus of this position will be providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.). You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC).



Day to day responsibilities include, but are not limited to:



Monitoring overall health of the network.



Break/fix problem resolution for voice applications - call traces, etc.



Responding to network alarms with corrective actions.



Inbound/outbound calls.



Partnering with both internal and external parties to resolve ticket issues.



Willingness to work a 12:00 PM to 10:30 PM MST shift (front or back half of the week) eligible for shift differential.



**Qualifications:**



**Education:**




+ High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred.



**Experience and Technical Skills:**




+ 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required.

+ Experience with troubleshooting trunk groups (SIP, ISUP, PRI, CAS, etc.) and performing call traces

+ Understanding of SS7, SIP and TDM signaling protocols.

+ Solid understanding of the OSI model.

+ Ability to navigate Cisco CLI.

+ SONUS troubleshooting experience highly preferred.



If you are interested in this role, then please feel free to reach out directly to: **vidhi.kundalia@kellyit.com** or 720-201-3798








**Why Kelly** **** **?**



By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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Posted: 2020-06-01 Expires: 2020-08-01

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Voice NOC Technician - Longmont, Colorado

Kelly Services
Longmont, CO 80503

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