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23 days old

Work from Home After-Hours Service Dispatcher

Kelly Services
Fishers, IN 46038
****Remote/Work from Home** After-Hours Service Dispatcher**


Kelly Services is currently seeking 1 After-Hours Service Dispatcher for one of our top clients in Fishers, IN; however this is a fully remote/work from home role.


Hours would be from 2:00 PM-10:30 PM CST, days work would be Thursday-Monday.


There would be 3-4 weeks of training that would be from 8:30 AM-5:00 PM CST.


Pay is $16/hr.


After-Hours Dispatchers are responsible for the timely dispatch emergency service requests, processing emails, and taking inbound phone calls from all service lines for Client. This position regularly interacts with Customers, associates within the PNC, Field Service Leaders, and Technicians.


**RESPONSIBILITIES:**


+ Review service requests for scope accuracy and special requirements.

+ Dispatch emergency calls for Client Technicians and Subcontractors.

+ Dispatch emergency calls for Client Access Technologies via SAP & Astea.

+ Process 3rd Party Email boxes by generating tickets and responding to customers.

+ Process SAT email boxes by generating tickets and responding to customers.

+ Handle incoming phone calls from Customers, Field Technicians/Subcontractors, and Branch Personnel.

+ Document open service tickets by capturing relevant information from field technicians including times, dates, issues, causes and resolutions.

+ Ensures that important commitments are fulfilled, and deadlines met.

+ Expresses commitments to satisfactorily resolve and/or escalate customer issues.

+ Prioritize customer issues above lower priority activities.

+ Must be able to find and research a customers service and/or alarm history.

+ Follows established sequences, policies, and procedures.

+ Complete all other tasks as assigned.

+ Complete miscellaneous tasks as assigned.


**Preferred Qualifications**


+ Excellent written and verbal communication skills, including strong telephone skills.

+ Strong computer keyboarding skills; the ability to type while speaking on the telephone.

+ Excellent Customer Service skills; able to diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion.

+ Excellent attendance track record.

+ Possess the ability to build relationships with internal/external customers and vendor partners.

+ Creative prioritization and problem-solving skills.

+ Strong team player through active participation; able to learn, share best practices and contribute to a positive team environment.

+ Experience with Microsoft Word, Excel, Outlook and Internet Explorer.


**_Apply Today!_**


_*Available for purchase and administered by a designated third-party vendor._


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-08-25 Expires: 2021-09-25

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Work from Home After-Hours Service Dispatcher

Kelly Services
Fishers, IN 46038

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