JobWatch

7 days old

Workforce Management Specialist

Kelly Services
GA
**WFM Workforce Management" Specialist**



**Contract 3-4 months with the potential to become a permanent employee**



**Remote based but need to work 8-5pm EST**



**Rate: based on experience**








+ Track volume vs forecast

+ Scheduling and intra day coverage

+ Check Queues and manage them accordingly

+ Review skills and allocate priorities accordingly

+ Reach out to local RTAs in order to move breaks/lunches / off line activities around to accommodate volume

+ Reporting





Experienced Required:




+ Min of 2-3 years of workforce management experience

+ Prefer in a call center environment

+ Experience with Verint Software or similar

+ Analytical skills



**Additional Detail:**




+ **As your local offices do not support this position, for immediate consideration, please apply online to this posting directly.**

+ **Resumes in MS Word are preferred.**

+ **If you have questions about the position, you may contact the recruiter at** **Leslie.Hesano@kellyservices.com** **; however, your resume must be received via the official posting.**


**Why Kelly** **** **?**



Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-11 Expires: 2021-02-11

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Workforce Management Specialist

Kelly Services
GA

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